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Need help? We’re here for you.
Before writing to us, take a moment to check the FAQ below.
We’ve taken care to answer the most frequently asked questions to save you time.
And if you can’t find what you’re looking for, our team is available via the contact form at the very bottom.
Frequently asked questions
Yes, you can save at any time on all of our consoles.
All included games are full versions only.
Shipping
For France and Belgium, allow 4 to 6 days.
For the rest of Europe, as well as Switzerland, Luxembourg, and Canada, allow 10 to 12 days.
We ship to the entire European Union, as well as Switzerland, Luxembourg, and Canada.
All tracking information will be sent to you by email. If you haven’t received it, contact us at: contact@kasunari.com.
Once your order has been shipped by us, it is under the carrier’s responsibility. Unfortunately, parcels can sometimes be stolen or lost. We’re truly sorry for this issue beyond our control.
Contact us at: contact@kasunari.com, or use the contact form at the bottom of the page.
We’ll reply within 24 hours (excluding weekends).
My order
Once your order has been placed, you can no longer change the address. However, if you notice it right after ordering, you can contact us at contact@kasunari.com, or use the contact form at the bottom of the page.
We’ll do our best to make the change, but it will depend on the stage of processing.
If you don’t receive an order confirmation, please check your different inboxes, spam/junk folders, and “other” folders. A confirmation email is sent for every order.
If after checking you still can’t find it, please contact us. It’s common that a typo was made when entering the email address, which makes it impossible for you to receive our emails.
We remain available to help you.
If your message concerns an order, don’t forget to include the order number or the email address used at checkout.
Thank you for your understanding!